📱
Device showcase
Display available devices for sale in a clear and organized way for store owners and customers.
⚡
Recharge key sales
Sell keys for Lebanese and other phone lines through a simple and efficient in-app workflow.
💳
Internal balance only
The in-app balance is used only inside Nova Telecom and cannot be transferred or used outside the app.
Customer support
You can contact Nova Telecom support at any time if you encounter any issue while using the app. You can also press the Support button on the Store Code page and choose to communicate by email or phone.
Email
malltech.support.leb@hotmail.com
Send Email
Phone
+96179316053
Call Support
Important information
- The most common issue is losing internet connection while using the app.
- Nova Telecom does not function without an internet connection.
- Users cannot interact with the app until the internet connection is restored.
- Please do not hesitate to contact support if you need assistance.
Nova Telecom Privacy Policy
Last updated: September 22, 2026
This Privacy Policy explains how Nova Telecom collects, uses, stores, and protects information when you use the Nova Telecom mobile application. It also explains the choices available to you regarding your information.
Information we collect
- Account information: information associated with your account, such as your name, email address, phone number, user identifier, and account status when provided or required by the app.
- Google Sign-In information: if you choose to sign in with Google, Nova Telecom may receive basic account information made available through Google authentication, such as your name, email address, profile identifier, and profile photo, depending on the permissions you grant.
- App and transaction information: information necessary to provide Nova Telecom features, including orders, recharge-related activity, internal app balance records, and related account history.
- Device and technical information: limited technical information may be processed to operate, secure, troubleshoot, and improve the app, including authentication/session information, notification tokens, and diagnostic information where applicable.
- Support information: information you voluntarily provide when contacting Nova Telecom support.
How we use information
- To authenticate users and provide access to Nova Telecom.
- To operate app features, process requested services, and maintain account and order records.
- To maintain and display the user's internal Nova Telecom balance and related activity.
- To send service-related notifications where enabled.
- To provide customer support and respond to user requests.
- To protect accounts, prevent abuse, troubleshoot problems, and maintain the security and reliability of the service.
- To comply with applicable legal obligations.
Google user data
Google Sign-In is used to authenticate users who choose that sign-in method. Information received through Google authentication is used to identify the user, create or access the user's Nova Telecom account, and provide the requested app functionality. Nova Telecom does not use Google user data for advertising.
Data sharing
Nova Telecom does not sell users' personal information. Information may be processed by service providers that are necessary to operate the application, such as authentication, database, hosting, notification, and infrastructure providers. Information may also be disclosed when required by applicable law or when necessary to protect users, the service, or legal rights.
Data storage, security, and retention
We use reasonable technical and organizational measures intended to protect user information. Information is retained for as long as necessary to provide the service, maintain legitimate business and security records, and meet applicable legal requirements. Retention periods may vary depending on the type of information and the reason it is processed.
Account and data deletion
Users can request permanent account deletion from within Nova Telecom using the Delete Account option described below. When an account deletion request is completed, account data is deleted in accordance with the application's deletion process, except information that must be retained where required by law, security, fraud prevention, dispute resolution, or other legitimate legal obligations.
Your choices
You may choose not to use Google Sign-In where another sign-in option is available. You may also contact support with questions about your personal information or request assistance concerning your account and data.
Children's privacy
Nova Telecom is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that information has been collected from a child improperly, please contact support.
Changes to this Privacy Policy
This Privacy Policy may be updated when the application, its practices, or applicable requirements change. The updated version will be published on this page with a revised “Last updated” date.
Contact us
For privacy questions or requests concerning Nova Telecom, contact: dev.of.beirut@gmail.com or call +961 81 18 00 87.
How to delete an account
1. From the Home Page
- Open the drawer by pressing the menu icon.
- Locate and select the Delete Account button, highlighted in red.
2. From the Store Page
- Press the settings icon.
- Locate and select the Delete Account button, highlighted in red.
Confirmation and data removal
When you press the Delete Account button, a confirmation prompt will appear. If you want to permanently delete your account, press Yes to confirm.
Permanent action
Manual confirmation required
- Deleting your account permanently removes all your data from our database.
- This action is irreversible.
- Once your data is deleted, it cannot be recovered.